Surprise and delight allows us to be heard, valued and entertained.
“Customer experience : sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioural consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.”
Mmmm… fortunately this is not us.
At buntu. our deep passion is to create 'Surprise and Delight.’
Our belief is that every human deserves and wants to be heard, valued and entertained.
Our focus then is on what we call, The Human Experience Journey. (HXj.)
Your customers are like you.
People… with feelings, heart and soul.
Our focus is on the experience of what it means to be human.
Your Human Experience Journey is designed for and within YOUR business.
What does it mean?
What does it look like?
How does it sound, feel…. even smell?
When is the right moment to Surprise and Delight the senses and emotions?
How does it work, who does it impact?
Who are the participants and WHERE should it begin?
Where does it lead YOUR fellow human, and most importantly how does it IMPACT YOUR business?
“When we do something unexpected, something not transactional.
When we offer without expectation.
When we create wonder, emotion, when we deliver an experience with empathy.
When something is received without expectation.
We create connection. Significant, authentic engagement.
Our collective participation, in small ways, might just shift the planet towards something better, bigger and brighter.